Refund Policy
At Glamour Girls Club, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer a “Return Policy” where you can make a return request of a product(s) within 5 workdays of its delivery.
Before attempting to return an order, you need to contact our customer service team at support@glamourgirlsclub.com to request a returns authorization. It is very important that you wait for our email with the return information/documents and save product(-s) under the same conditions that you've received them in order to return it. Please do not return any product(s) on your own.
After receiving the product(s) back - if you proceed accordingly to all the information and the product(s) are received by us in their original packaging - we will review the case and contact you via email providing confirmation.
We will process a refund back to the original account used to purchase the item. It can take extra 5-10 working days to be processed. You will receive an e-mail confirming your account has been credited once your refund is processed.
Refunds can take 10+ days to appear on your statement. If it takes longer please contact your bank for assistance. PayPal funds are available back at the account right after the refund was processed.
Which items can/cannot be returned?
- the product(s) must never be opened or used;
- the product(s) has to be sealed in its original packaging, including the protective cellophane or labels (if any) - if the product box has no mark or seal, you must keep intact the box, or any other packaging;
- you shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions.